Very unsure about the other gal’s experience but, I had a great experience with HomePro. After a nightmare of a time with our home warranty company sending out 3 different contractors to fix our furnace with no results. I called Home Pro and they were out within 3 hours of me calling them. They diagnosed the issue very quickly and got me up and running at a reasonable rate. My furnace was fixed in about 5 hours from the time I initially called them. The other 3 contractors, had no clue what was going on, and they had been trying to diagnose for about 10 days. I was very happy with my experience.