Take a look at some points to consider before calling a heating and cooling company.
When you experience an HVAC failure, you want to be sure you call a company that has a good reputation and highly skilled technicians. Think about some of the other qualities that matter to you, too. If you want to hire a local, family-owned HVAC company, ask your friends and neighbors for recommendations. Then you can take a look at those companies’ websites to determine which one to call.
Visit the Website
A website is often the way businesses make a “first impression” with potential customers. An HVAC service provider that is focused on creating a good experience for customers will have a professional-looking website that’s easy to navigate, contains helpful information, and makes it easy to find contact information.
While browsing the website, see what qualifications and credentials your HVAC provider has.
Look for achievements such as the North American Technician Excellence (NATE) certification and BBB accreditation. Also, look at whether providers are bonded and insured (instead of just “insured”). An HVAC company’s insurance covers any damage that may occur during a job, but a bond offers further protection, giving customers recourse if an HVAC repair is of poor quality or is left unfinished.
See What Customers Are Saying
Customer feedback can give you valuable insights about what it’s like to work with an HVAC provider. Be sure to look at the HVAC company’s testimonials on their website (if they have any) and check out reviews on third-party platforms like Google reviews and Yelp.
Make the Call
Once you’ve picked an HVAC provider, call them to request service, but do feel free to change your mind if the person you talk to isn’t friendly or helpful. Customer service is just as important as technical HVAC skills.
HomePro is a family-owned, BBB-accredited HVAC repair company in Avon, serving communities in Hendricks County and beyond. Our NATE-certified technicians are fully licensed and bonded, and we offer special discounts for our ongoing maintenance customers. If you’re looking for an HVAC service company that values professionalism, reliability, and outstanding customer service, please call us now at (317) 271-2665.